SWD (Specialised Wholesale Distribution) is the parent company of Lukey Mufflers. When you purchase a Lukey Mufflers product, you are purchasing from SWD. This document sets out the complete warranty terms that apply to your purchase.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The terms in this document describe SWD's voluntary warranty only — the additional coverage SWD provides beyond your rights under the Australian Consumer Law. Your statutory rights under the Australian Consumer Law are not affected, limited, or replaced by anything in this document.
"SWD" means Specialised Wholesale Distribution ABN 35 611 990 142.
"Voluntary warranty" means the additional warranty coverage described in this document, provided by SWD beyond the rights conferred by the Australian Consumer Law.
"Suitably qualified installer" means a person who installs the product in accordance with the manufacturer's instructions, technical specifications, and recommendations, using the correct tools and methods as specified for that installation.
"Original purchaser" means the person or entity that purchased the product directly from SWD.
This voluntary warranty does not cover defects or damage caused by any of the following:
Change of mind and mistaken orders are not covered under this voluntary warranty. Change of mind returns are also not accepted for special orders or custom-ordered parts.
This voluntary warranty applies to the original purchaser from SWD. If you purchased this product from a business that sourced it from SWD, that business is SWD's direct customer and your voluntary warranty claim should be directed to them in the first instance. SWD handles voluntary warranty matters with the entity it sold to directly.
This does not affect your rights under the Australian Consumer Law. Your statutory rights apply regardless of where in the supply chain you purchased the product, and are not limited by anything in this voluntary warranty.
You must use and maintain the product in accordance with all manufacturer instructions, technical specifications, service guidelines, and any other information supplied by SWD. If you believe a product has a defect, you must not attempt to repair it yourself. Contact SWD promptly so that any necessary assessment or repair can be carried out. Attempting self-repair may result in damage not covered by this voluntary warranty. You are also responsible for selecting the correct product for your application, including any environmental factors relevant to that application.
All warranty claims will be assessed by SWD. To lodge a warranty claim, contact SWD directly using the contact details at the end of this document. You must provide proof of purchase, a written description of the defect, and any photographic or video evidence requested by SWD.
SWD may decline to accept any warranty claim that is not made in accordance with these warranty terms, or where the issue falls outside the scope of this voluntary warranty.
Where SWD requests inspection, the product must be returned to an SWD warehouse. Photographic or video evidence may be accepted in lieu of return at SWD's discretion. Return costs are the customer's responsibility for voluntary warranty claims. If no defect is found, reasonable inspection costs may be charged.
Where SWD requires further information during the assessment of a claim, the customer must respond to all requests within 14 days. Failure to respond within this period may result in the claim being closed.
By submitting a warranty claim, you acknowledge and agree that SWD may share information relating to you and the product with relevant parties for the purpose of assessing and fulfilling the claim.
SWD will respond to claims within a reasonable time.
Where a product was sold as part of a kit or system, the complete product must be returned for warranty assessment. Consumable fitting components (gaskets, clamps, hardware) are not required to be returned. A claim cannot be made for a full kit based on the failure of one component without all kit components being returned.
You must contact SWD immediately at the point of issue, before removing the product from the vehicle or undertaking any repair. Where SWD requires you to liaise with a manufacturer or supplier in accordance with their separate warranty terms, SWD will coordinate this with you.
If a voluntary warranty claim is accepted, SWD will, at its option, repair the product, replace the product (or a component), or provide a refund up to the value of the originally purchased part.
Only SWD may vary the terms of this voluntary warranty. No representative, reseller, or installer has authority to vary these terms.
This voluntary warranty is governed by the laws of Queensland. Any disputes arising in connection with this warranty are subject to the non-exclusive jurisdiction of the courts of Queensland.
Universal muffler products carry a 2-year warranty from the date of purchase. The following conditions apply when assessing warranty eligibility.
Do not weld support mounts directly to the muffler barrel. Doing so will fall outside the scope of the voluntary warranty where the failure is caused by this conduct. Instead, use a barrel ring with support brackets.
When welding in or around a Stainless Steel Cannon, Universal Muffler, or Tip, ensure weld spatter or slag does not contact the product, as it may cause surface rust, pitting, or cosmetic damage. Always use anti-spatter spray or protective shields to prevent damage.
Excessive heat input during installation can compromise internal packing materials or weld seams, and will fall outside the scope of the voluntary warranty where the failure is caused by this conduct.
When fitting any performance product, the installer is responsible for ensuring the vehicle complies with all applicable Australian state or territory noise and emissions regulations. SWD accepts no responsibility for fines, defects, or compliance issues arising from improper fitment or use outside legal limits.
Warranty does not cover damage caused by the vehicle itself, including:
This voluntary warranty covers the SWD product only and does not extend to unrelated vehicle parts or components.
Lukey Mufflers carry an automatic 2-year warranty from the date of purchase. As these products are equivalent to Universal Muffler products, the same warranty conditions and exclusions set out in Section 2 of this document apply.
For failures that do not amount to a major failure under the Australian Consumer Law, SWD is entitled to remedy the failure within a reasonable time. This may include repair of the product, replacement of the product or a component, or a refund, as appropriate in the circumstances.
Lukey 4x4 Exhaust Systems carry an automatic 2-year warranty from the date of purchase.
This warranty applies to:
These products are designed to fit and operate with vehicles in their factory configuration. Significant vehicle modifications, such as forced induction upgrades or engine performance tuning beyond the vehicle manufacturer's specifications, may fall outside the scope of this voluntary warranty where those modifications cause or contribute to the failure. Normal bolt-on accessories and fitments within manufacturer specifications do not affect coverage.
In addition to the general exclusions set out in Section 1, this voluntary warranty does not cover:
This voluntary warranty covers the SWD product only and does not extend to unrelated vehicle parts or components.
For failures that do not amount to a major failure under the Australian Consumer Law, SWD is entitled to remedy the failure within a reasonable time. This may include repair of the product, replacement of the product or a component, or a refund, as appropriate in the circumstances.
Lukey Mufflers (a division of Specialised Wholesale Distribution)
70–84 Miller St, Epping VIC 3076
Phone: 1300 351 730
Email: connect@swd.com.au